Please read the following general conditions carefully.

a. By using the BetPlaySul website or any of its subdomains or applications, you agree to comply with all the general conditions mentioned in this document and the Responsible Gaming, Legislation, Security and Privacy and regulation sections of each particular promotion.

b. BetPlaySul may make changes to the rules at any time without notice, as it deems appropriate. We suggest that you regularly review the regulation for your own knowledge and update.

c. You authorize betPlaySul to provide your data to duly authorized trading partners so that they can perform their services. Business partners must accept our privacy policy through contractual agreement.

d. The data provided to the site BetPlaySul will be recorded in our database, being possible to it at any time, even after the account closes.

e. References to "you," "user," or "customer," refer to anyone using the BetPlaySul site, its subdomains, or applications.

f. BetPlaySul.com.br is operated by Maxxi Media NV. Maxxi Media NV. is a member of CIGA - Curaçao Internet Gaming Association, which establishes the requirements for the Gambling License. The Gambling License number is: 8048 / JAZ.

a. The use of the betPlaySul site is only allowed for persons over 18 years of age and is expressly prohibited for children under 18 years.

b. betPlaySul may require you to provide identity documents or proof of residency to confirm your age.

c. All information provided by the user when registering must be accurate, complete and valid. Otherwise, BetPlaySul may choose to request documents again, block or cancel the account, whichever is appropriate.

d. BetPlaySul reserves the right to modify the login or username chosen by the user if it considers it inappropriate.

e. It is up to BetPlaySul to block or not to pay any type of prizes or bonuses if the user is under 18 years or if another player places bets on behalf of a player under 18 years.

f. It is imperative that users respect the jurisdictions of their place of residence. BetPlaySul does not accept players resident in: United States, South Africa, Albania, Germany, Argentina, Armenia, Azerbaijan, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Kazakhstan, North Korea, Ivory Coast, Croatia, Cuba, Denmark Estonia, France, Georgia, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Kyrgyzstan, United Kingdom, Czech Republic, Romania, Russia, Serbia, Sudan, Tajikistan , Turkmenistan, Turkey, Ukraine, Uruguay and Uzbekistan, by legal provision of the countries mentioned.

g. Each user is responsible for their login, password and use of their account. BetPlaySul does not have a list of usernames and passwords.

h. If a user loses, forgets or for some other reason cannot access the system, BetPlaySul will not be responsible, but may suggest that the client recover their password.

i. If a user shares their access data with others, the account owner will be responsible for their actions and consequences. BetPlaySul is not responsible for possible damages.

a. Each customer can only one account. BetPlaySul does not allow more than one account per player to be registered.

b. To maintain the security, reliability and transparency of the site, BetPlaySul reserves the right to question and reject multiple registrations of the same player, whether or not originating from the same domicile, IP or computer.

c. If there is a suspicion that a user has multiple records, BetPlaySul may request to send a copy of the documents to verify the information of the records in question. BetPlaySul will determine which documents will be requested, depending on the information in the users country of residence.

d. During the process of verifying the information of the records, the analyzed accounts may be blocked, as well as the benefits of the site (among others: bonus method of payments and promotions, early release, etc.).

e. To maintain the safety of our users and to avoid fraudulent conduct, BetPlaySul may require you to copy your identity documents, proof of residency, and proof of payment or credit card at any time.

a. BetPlaySul reserves the right to close any account it suspects without notice.

b. If the user wishes to close his account, he should send an email to [email protected], informing him of the reason and the data of the account to be closed: full name, address and number.

c. BetPlaySul strictly respects responsible gambling policy. If insane behavior is detected that is not compatible with this policy, the account may be canceled or preventive measures taken.

d. You agree that even after you have closed your account, the information shared with BetPlaySul will remain in your database.

a. The benefits of promotions that do not require deposit can be received only once per user per promotion.

b. The purpose of these promotions is for new users to get to know the site and try out the games. The credits corresponding to these bonuses cannot be withdrawn.

c. The benefits to knowing the site are credited in only one area. It is not possible to divide or change the area.

d. Once the first deposit is made, the user loses any balance that has been generated in his account for bonuses to know the site. Except in the area of sports where the user must choose if he wants to remain with the winnings or receive the welcome bonus.

e. In order to receive the benefits to know the site it is essential to have the required minimum data complete and valid in the registration information.

f. Bonuses must be requested during the validity period according to the conditions of the promotion. Bonuses corresponding to expired or prior period promotions will not be credited.

g. Bonuses to know the site are not counted as deposits.

h. In order to withdraw Bonus, Free Play, Bingo Card or Free Bet gains the user must comply with the rollover and have at least one deposit in the previous 30 days in the same area. If the service is requested, it will not be authorized and the balance will not be returned to the account.

a. The bonuses are calculated according to the active promotion in the deposit area, at the moment of its release.

b. The bonuses will always be credited to the users balance in the area of the site where the deposit was made. It is not allowed to divide the bonus balance into more than one area.

c. Deposit bonuses must be requested at the time of deposit release before you to use the credits. Once the user starts playing the deposited balance, he loses the right to receive the corresponding bonus.

d. Once you have used the bonus, you will not be able to modify or withdraw it.

e. Only the bonuses that have been automatically released can be removed and the user explicitly declares that they do not want the bonuses. In this case, you must access the support chat and request to the bonus before using the balance credited to your account.

f. Each promotion will establish a minimum deposit amount to participate and obtain the benefits. This value will be specified in the rules of each promotion, and if not specified will always be considered the minimum deposit amount of $ 50.

g. Promotional bonuses have specific rollover rules. It is essential to comply with them in order to carry out any withdrawals. See item 10 for more information on rollover.

h. If in a promotion do not specify in the rules the conditions of rollover, the same will be of x10.

i. Promotions are not cumulative. If the user is eligible for more than one promotion, you should only choose one at the time you receive your bonus.

j. Machines that accept bonuses can vary without notice.

k. All bonuses are limited to just one offer per person, family, home address, email, shared computer or IP. We reserve the right to withdraw or suspend any bonuses, cards, free play, free bets or gains obtained from any user.

l. To receive any promotion in the sports area (except for the welcome promotion), the user must have at least one deposit made in the sports area.

a. BetPlaySul reserves the right to change its financial policies at any time and without prior notice.

b. Transfers between areas and between players on the site are not allowed.

c. BetPlaySul uses financial intermediaries to be able to perform the transactions with the required security the accounts to carry out transactions can be changed. If deposits are made to non-active accounts on the site, after two weeks of modification, it will not be possible to identify them. BetPlaySul will not be responsible for identifying these deposits.

a. The minimum deposit amount on the site is $ 30 or equivalent in the account currency for bank transfer. In case of using Pay4fun electronic wallet, the minimum required is $ 100.

b. To make any deposit the user must choose the area of the site in which he wishes to have the credit available. The options are: Video Bingo, Bingo Room, Casino, Sports and their respective mobile versions. BetPlaySul does not allow transfers between areas. At the time of making a deposit, the user must carefully choose the area in which to make the deposit, since later it will not be possible to transfer the deposited credits.

c. If a deposit is made in error in an area other than the one desired, the user should contact our support for the corresponding department to analyze the request for transfer of credits. Each case will be reviewed individually to determine the reasons for the request and whether or not to approve the transfer as an exception.

d. When making a deposit, the supporting documents requested by BetPlaySul must be presented in order to identify the said transaction.

e. BetPlaySul uses financial intermediaries to be able to perform transactions with the required security. Each payment processor sets its deadlines and rules for operations. BetPlaySul is not responsible for these terms and rules nor for any delay that may be generated during this process.

f. BetPlaySul may release deposits early for some payment processors, following the procedure established by the service provider. At any time during the review and validation process, BetPlaySul may request the user to copy identity documents, proof of residency, proof of payment or credit card.

g. The advance deposit release has an individual limit value, calculated by the system based on the deposit flow and the financial and behavioral history of the user.

h. The release threshold cannot be modified manually. If you want to increase this limit, the user should send an email with the request to [email protected].

i. BetPlaySul is not responsible for the decisions of payment processors. The provider may not enable the service for some users if it so desires, and BetPlaySul will not be able to intervene in these decisions.

j. If a user has outstanding payments, any income generated - regardless of origin or destination - after the debt consolidation will be accounted for to pay off the payment of greater seniority.

k. Deposits identified or suspected of any type of fraud will not be accepted, or even will be reversed. All winnings from this type of procedure will be canceled unconditionally, and the users account may be restricted and even canceled.

l. Players with bank transfers released in trust (by sending a voucher) that are not confirmed at the bank at the same time of deposit and bank vouchers released in trust (by sending voucher) that is not cleared within the first 24 business hours (according to method will have the amount of the balance withdrawn from the account. All deposits are subject to rollover at least once the amount deposited.